Terms and Conditions

Welcome to BeyondFrames! We are delighted to have you as a part of our creative community. To ensure a smooth and enjoyable experience for everyone, please take a moment to review our friendly and balanced Terms & Conditions.

1. Ordering Process: 

When placing an order with us, you agree that all information provided is accurate and complete. Once your order is confirmed, we begin the production process including framing & packaging, so any changes need to be communicated promptly using the additional notes section.

2. Quality Assurance: 

We take pride in delivering high-quality prints. If you receive a damaged or defective product, please contact our customer success team via the Contact Us Page within 24 hours of receiving your order. We’ll happily assist you in resolving the issue.

3. Shipping and Delivery:

We strive to deliver your order within the specified timeframe. However, please note that delivery times may vary due to factors beyond our control, such as strikes, weather conditions, public holidays, etc. We appreciate your patience and understanding in such cases.

• Processing Time:
  • Orders are typically processed within 2-3 business days after payment confirmation.
  • Please note that orders placed on weekends or public holidays will be processed on the next business day.

• Estimated Time of Arrival (ETA):
  • Our standard shipping time is 5-7 business days from the date of order.
  • You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
  • Please note that delivery times may vary based on your location, unforeseen circumstances, and any potential delays with our shipping partners.

• Shipping Partners:
  • We partner with reliable courier services to ensure the safe and timely delivery of your orders.
  • Our shipping partners include Bluedart, Delhivery, Ekart, and XpressBees renowned for their efficient services.

• Shipping Rates:
  • As we value our customers, we provide standard shipping free of charge.
  • In the case of Express shipping, an additional Rs 60/- is charged.
  • You can view the shipping cost at the checkout before completing your purchase.

• Shipping Destinations:
  • Currently, we offer shipping within India only. We do not provide international shipping at this time.

• Order Tracking:
  • You can track your order using the provided tracking number on the Order Dispatched email through the courier service’s tracking portal.

• Shipping Address:
  • Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

• Delayed or Missing Shipments:
  • In the rare event of a delayed or missing shipment, please contact us via the Contact Us Page with your order number. We will investigate the issue promptly and provide a resolution.

4. Returns and Refunds Policy: 

We want you to be completely satisfied with your purchase. Therefore, we have a returns and refunds policy in place designed to provide you with a smooth experience.

Please visit our Returns, Refunds & Cancellation Policy Page for full details.

5. Customer Conduct:

 At Beyond Frames, we believe in fostering a positive and respectful environment for everyone involved. We value open communication, constructive feedback, and friendly interactions. Our team members work tirelessly to provide you with exceptional service and support. To maintain a respectful atmosphere, we expect all customers to adhere to the following guidelines:

1. Respectful Communication: We encourage customers to communicate their concerns, inquiries, or feedback respectfully and courteously. Our team is here to assist you and will respond promptly to your inquiries.

2. Abusive Language: Any form of abusive language, including threats, insults, or harassment, directed towards our team members will not be tolerated. We understand that frustrations can arise, but we request that you express your concerns civilly.

3. Offensive Behaviour: Offensive behavior, including discriminatory language, hate speech, or any form of bigotry, is strictly prohibited. We aim to create an inclusive environment for everyone, and any behavior that goes against this principle will not be accepted.

4. Inappropriate Conduct: Any inappropriate conduct, whether it’s related to race, gender, religion, sexual orientation, or any other aspect, will not be tolerated. We expect all customers to treat our team members and fellow customers with dignity and respect.

5. Zero Tolerance Policy: We maintain a zero-tolerance policy for abusive, offensive, or inappropriate behavior. Any customer found violating these guidelines may face account suspension or refusal of service. We reserve the right to take appropriate action to ensure a safe and respectful environment for everyone involved.

By adhering to these guidelines, you help us create a positive and collaborative atmosphere, allowing us to serve you better. We appreciate your understanding and cooperation in making Beyond Frames a place where everyone feels valued and respected. Thank you for being a part of our community.

6. Privacy and Data Protection: 

We take your privacy seriously and are committed to safeguarding your personal information. Here’s how we ensure the protection of your data:

1. Adherence to Data Protection Laws: We strictly adhere to all applicable data protection laws, regulations, and best practices applicable in India. This includes compliance with the latest legal standards and guidelines to ensure that your privacy rights are protected.

2. Limited Use for Order Processing: When you provide us with your personal information during the ordering process, we use this data solely to fulfill your order. This includes processing your payment, arranging shipping, and providing you with the best customer service possible.

3. Confidentiality and Security Measures: We have implemented robust security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. Our internal policies and procedures ensure that only authorized personnel have access to your data, and they are bound by strict confidentiality obligations.

4. Secure Transactions: For your online transactions, we utilize secure encryption technology (such as SSL) to protect your credit card information during data transmission. This encryption ensures that your financial details are securely transmitted and cannot be intercepted by malicious third parties.

5. Transparency and Control: We believe in transparency. You have the right to know what personal data we collect, why we collect it, and how it will be used. If you ever wish to update, correct, or delete your personal information from our records, you can do so by contacting our customer support team. We respect your choices and will promptly accommodate your requests.

7. Updates to Terms & Conditions: 

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. It’s your responsibility to review this page periodically to stay informed about updates.

By using our services, you agree to abide by these Terms & Conditions. We appreciate your cooperation and look forward to bringing your creative visions to life! If you have any questions or concerns, please don’t hesitate to contact our friendly customer success team at contact@gobeyondframes.com.

Happy Decorating!