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Contact Us
Welcome to Beyond Frames. We’re thrilled to assist you with any queries or concerns you may have regarding products, orders, returns, refunds or cancellation.
Your satisfaction is our top priority and we’re here to make your experience with us exceptional.Please complete the below form in detail to help serve you better & quicker. We would urge you to provide detailed explanation of the issue in ‘Message/Comment’ section and attach images to help us visually understand the issue.
Be rest assured that our dedicated Customer Success Team would be addressing your queries & concerns as soon as possible.
Got Any Questions?
Use the form below to get in touch with the customer success team
FAQs
Below are some of are common questions
How long will shipping take?
All orders are shipped within 12-24 hours from our warehouse in Mumbai, Maharashtra. Delivery times will depend on your shipping option but all orders are tracked from our facility to your door.
How do I know if my order is confirmed?
Confirmation Email:
Once your order is successfully placed, you will receive a confirmation email at the email address you provided during checkout. This email will include your order details, such as the order number, items purchased, and shipping information.
Order Summary Page:
After completing your purchase, you will be redirected to an order confirmation page on our website. This page will display your order details and confirm that your order has been placed.
Account Dashboard (if registered):
If you have an account with us, you can log in to your account and check your recent orders in the "My Orders" section. The status of your order will show as "Confirmed" or "Processing."
Can I change my shipping address after my order is placed?
Yes, you can change your shipping address after placing an order, but only if your order hasn’t been processed or shipped yet.
To update your shipping address:
- Contact Us Promptly: Reach out to our support team as soon as possible through the contact form on our website, email or phone.
- Provide Updated Information: Share your updated shipping address and order details (e.g., order number) so we can assist you quickly.